Home2 Suites by Hilton Roanoke

Ryan L 2 months ago

Room is ok. A few hairs on the bathroom floor and the sheets aren't smelling fresh. Its next to the mall, so the location is good. Front desk people are nice.

Grym 2 months ago

Room was decent. There were renovations going on which I understand. However, not finding out that the pool and spa were Out of Order till we got there was frustrating. Also, why in the world am I having to pay $5 a day to park my car! Including that cost with room seems like a better way to do things. One of the elevators had the slowest door I have ever witnessed. Waiting almost 40 seconds for an elevator door to fully open is concerning.

Ms. PB Edited 5 months ago

We have been frequenting this establishment bi-weekly since October 2025. Generally, the property is well-kept and has recently undergone renovations. The staff members are consistently friendly and accommodating. There are a few matters I would like to bring to the attention of management, which I have previously discussed with the front desk staff on multiple occasions, and I consistently receive the same response. 1. One of the washing machines has been out of service since October. The recurring explanation is that it is being worked on or a part has been ordered. 2. The silverware presented for breakfast does not appear to be very sanitary. It is all placed loosely in pull-out drawers beneath the counter. The items are not wrapped in napkins or enclosed in silverware sleeves. When we do grab a bite l will get a cup of hot water to sterilize them before use. 3. The breakfast quality is, at best, mediocre. The hot food items are typically not hot or even warm, and frequently, the meat is quite dry. Breakfast is advertised from 6 a.m. to 9 a.m. I have been present on several occasions, attempting to get hot tea and juice at 8:45 a.m. and 8:50 a.m., only to find the staff alre